Usage Terms

By accessing the content of Emirates Post Group Company PJSC (“EPGC”, “Our”, “Us”, “We” which includes our existing or future incorporated group affiliates and subsidiaries) digital platform (which shall include all or any digital medium of information exchange, including but not limited to our website and/or mobile apps), the customer (“Customer”, “You”, “Yours”) hereby agrees to be bound by the terms and conditions set out herein and accept our Privacy Policy.

By accessing, you agree to the following:


Copyright 2023 Emirates Post, All Rights Reserved. Any rights not expressly granted herein are reserved. No copyrighted material may be distributed, downloaded, modified, reused, copied, reproduced, transferred, displayed, reposted, transmitted, disseminated, sold, published, broadcast or circulated or otherwise used except as expressly stated either in such materials or in this notice without our express prior written permission.


The marks or logos appearing through this digital platform is proprietary to us. You are prohibited from using any of the marks or logos without our prior written permission, except as permitted by applicable law.

Possible Errors and Revisions

The information, materials, software, products, and services (collectively "data") included in or available through our digital platform and servers may be superseded and/or may include inaccuracies or typographical errors. Changes are periodically made to the data contained herein.

Disclaimer of Warranties

The digital platform and material relating to products and services (or to third party information, products and services), is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. The information on this digital platform is provided for convenience as part of the service we offer on this digital platform.

Disclaimer of Liability

In no event, will we be liable for any damages whatsoever, including, but not limited to any direct, incidental, consequential, special, exemplary or other indirect damages arising out of the following: (i) the use of or inability to use the digital platform, the service, or the content, (ii) any transaction conducted through or facilitated by the digital platform; (iii) any claim attributable to errors, omissions, or other inaccuracies in the digital platform, the service and/or the content, (iv) unauthorized access to or alteration of your transmissions or data, or (v) any other matter relating to the digital platform, the service, or the content, even if we have been advised of the possibility of such damages or losses.

If you are dissatisfied with the digital platform, the service, the content, or with the terms of use; your sole and exclusive remedy is to discontinue using the digital platform.

We are not liable or responsible for any payments, charges or costs incurred as a result of fraudulent activity through the digital platform.

Links to External Websites

Links on this digital platform to third party websites or information are provided solely as a convenience to you. We will make every effort to clearly indicate that you are leaving the digital platform to go to a linked site but links on our digital platform will lead to other web sites which are not under our control, and you are subject to the terms of use and privacy policy applicable to those digital platforms. We are not responsible for the content of any linked site. We cannot guarantee that these links will work all the time and have no control over the availability of the linked pages. Visitors who rely on this information do so at their own risk.

No Unlawful or Prohibited Use

As a condition of your use of our digital platform, you warrant to us that you will not use the digital platform for any purpose that is unlawful or that is prohibited by these terms of use and notices. You may not use the digital platform in any manner which could damage, disable, overburden, or impair the digital platform and servers. You may not use the digital platform or servers to publish, post, distribute or disseminate any defamatory, obscene or otherwise unlawful material or information, including another's proprietary information, including trademarks or copyrighted information, without express authorization from the rights holder.


The digital platform, servers and computer system may be monitored for all lawful purposes, including to ensure that their use is authorized, to manage the digital platform, server and computer system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. All information (including without limitation, personal information and electronic communications) placed on or sent over the digital platform, server or computer system may be monitored by us. The unauthorized use of the digital platform, server or computer system may subject you to criminal prosecution.

For more information, please read our Privacy Policy for the digital platform.

Password Security

If you are registered with the digital platform for accessing digital services, you are responsible for maintaining the confidentiality of your member identification and password information and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your member identification and password.

Virus protection

We make every effort to check and test material at all stages of production. It is always advised to run an anti-virus program on all material downloaded from the internet.

We do not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this digital platform.

Governing Law

These terms and conditions shall be governed by and constructed in accordance with the laws of the United Arab Emirates. All disputes shall be subject to adjudication by the Federal Courts in UAE.

Direction for Public Questions

Should you have any questions regarding the services provided by the digital platform, please send them to: [email protected] Emirates Post Group - Head Office – Marketing Department PO Box 99999, Umm Ramool, Dubai United Arab Emirates


We reserve the right to amend or modify these terms and conditions or impose new conditions at any time. Any use of the digital platform by you after such notice shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions. You are responsible for regularly reviewing these terms, conditions and notices.

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